Shipment Policy

This website is for informational purposes only and is not meant to be a substitute for professional medical advice, diagnosis or treatment. SMS+ is not offering advice, recommending or endorsing any specific prescription drug, pharmacy or other information on the site. SMS+ provides no warranty for any other information. Please seek medical advice before starting, changing or terminating any medical treatment. Third party logos, trademarks, brand names and images contained on SMS+  app are for demonstration purposes only and are owned by their respective rights holders, who are not affiliated with this website.

Ship and Delivery Policy

  • There is no minimum order for delivery through Pluss, until and unless a discount code specifies so.
  • Rs 50 delivery fee is applicable to all orders below Rs 200.
  • For orders above 200 there are no delivery charges.
  • SMS+ delivers only medicine and health related products, namely- Daily Hygiene, Baby Care, Pet Care and Personal Wellness.
  • Time of  delievery  of your order is of 2:00 hrs from the time of orderof medicines
  • We are available for @COD orders  from  11:00 AM t0 8:00 PM


 Refund, Cancel and Return Policy

Refund Policy

Refunds will be made in the same form that the payment is received within 2 working days from the date the customer issue gets resolved by the customer service team.

Cancel and Return Policy

An order can be cancelled at any point of time before your order is Picked Up. Return of your order can be made within 1 day of the delivery date, provided the products that have been delivered are unopened and the bill is intact.
Return of products will only be accepted in the case the wrong product, other than what has been specified in the order, has been delivered or the product's expiry date is within 3 months.
Please Note: No return of electronic items will be made after the product has been delivered.

Medicine Return Policy

Cases where medicine(s) is eligible for return:

  • is different from the ones you ordered
  • is lost or damaged during transit
  • is past its expiry date
  • is defective in nature

Cases where medicine(s) is NOT eligible for return:

  • is without original packing/accessories
  • is without the proper bill
  • is used or tampered with
  • is unused/has been un-prescribed by your doctor

Please check your orders at the time of delivery and report any return request before you pay our delivery executives.

Disclaimer: In compliance with Drugs and Cosmetics Act 1940 and Rules 1945, we do not deliver Schedule H and H1 Drugs without prescription from a registered medical practitioner. Please upload a valid prescription only (Or email the prescription to or SMS+ APP  or WhatsApp at .7089466318